FAQs
Frequently Asked Questions
Who is Elise Cosmetics?
Elise Cosmetics is a leading beauty distributor in the UAE, specializing in bringing premium international brands to the market.
What types of hair products do you offer?
We offer a variety of hair products, including shampoos, conditioners, styling gels, hair oils, and treatments. Whether you need everyday care or salon-quality products, we have something for you!
Are your products suitable for all hair types?
Yes, our products are specially formulated for all hair types. You can check the product descriptions to find the best fit for your hair.
What if I have allergies or sensitivities?
We recommend checking the ingredient list for each product. If you have allergies or sensitivities, it’s best to consult a healthcare professional before using the product.
Can I mix your products for better results?
Yes, many customers mix our products for enhanced results. We recommend starting with a few to see how your hair responds before adding more.
Can I use your professional products at home?
Some of our products are designed for professional use only and should be applied by hairstylists. If you are not a professional, we recommend consulting a stylist before using these products at home to ensure safe and effective application.
Are your products suitable for color-treated hair?
Yes, many of our products are safe for color-treated hair. Be sure to check the product details for specific recommendations.
How can I track my order?
After your order ships, you'll receive a tracking number by sms. Use this number to track your order on our website.
Can I return or exchange a product?
Yes, we offer a flexible return and exchange policy. Please visit our Refund Policy page for more information.
How can I contact customer service?
You can contact our customer service team via the Contact Us page, and we’ll be happy to help with any inquiries.
Who is Elise Cosmetics?
Elise Cosmetics is a leading beauty distributor in the UAE, specializing in bringing premium international brands to the market.
What types of hair products do you offer?
We offer a variety of hair products, including shampoos, conditioners, styling gels, hair oils, and treatments. Whether you need everyday care or salon-quality products, we have something for you!
Are your products suitable for all hair types?
Yes, our products are specially formulated for all hair types. You can check the product descriptions to find the best fit for your hair.
What if I have allergies or sensitivities?
We recommend checking the ingredient list for each product. If you have allergies or sensitivities, it’s best to consult a healthcare professional before using the product.
Can I mix your products for better results?
Yes, many customers mix our products for enhanced results. We recommend starting with a few to see how your hair responds before adding more.
Can I use your professional products at home?
Some of our products are designed for professional use only and should be applied by hairstylists. If you are not a professional, we recommend consulting a stylist before using these products at home to ensure safe and effective application.
Are your products suitable for color-treated hair?
Yes, many of our products are safe for color-treated hair. Be sure to check the product details for specific recommendations.
How can I track my order?
After your order ships, you'll receive a tracking number by sms. Use this number to track your order on our website.
Can I return or exchange a product?
Yes, we offer a flexible return and exchange policy. Please visit our Refund Policy page for more information.
How can I contact customer service?
You can contact our customer service team via the Contact Us page, and we’ll be happy to help with any inquiries.
